RETURNS & EXCHANGES

Shopping at Portside

 

How to make an exchange?

Changes are made within a maximum period of 15 days, counted from the date of receipt of the order.

To make an exchange you must follow the following steps:

1. Complete the Exchange and Returns Form available to download here.
2. Pack the item in the original sealed packaging, along with the Duplicate Invoice and the Returns and Exchanges Form and send it to:

Portside

Rua da Indústria Nº14

4620-025 Pias, Lousada

Portugal

The re-shipment of the order and the respective costs are responsibility of the client, however, the shipping of the new pair respects the shipping price table applied by Portside.

How to make a refund?

To make a return, you must follow the following steps:

1. Complete the Exchange and Returns Form available within the order or download the document here.
2. Pack the item in its original packaging, duly sealed, along with the Duplicate Invoice and the Returns and Exchanges Form and send it to:

Portside

Rua da Indústria Nº14

4620-025 Pias, Lousada

Portugal

 

The refund of the value of the item will be made within a maximum period of 5 business days from the date of receipt of the item and will be made in accordance with the following payment methods:

  • Paypal if the purchase was made through Paypal;
  • Bank transfer if the purchase was made through IfthenPay.

 

Changes and returns will only be made after receiving the product at the Portside facilities and if it is in the same conditions to which it was shipped.

Exchanges and returns for personalized products

Personalized items aren’t accepted for exchange or return. Personalized products are considered all products in which changes are made to the model requested by the customer, such as: initials set, color change and color, etc.

How to make an exchange?

Changes are made within a maximum period of 15 days, counted from the date of receipt of the order.

To make an exchange you must follow the following steps:

1. Complete the Exchange and Returns Form available to download here.
2. Pack the item in the original sealed packaging, along with the Duplicate Invoice and the Returns and Exchanges Form and send it to:

Portside

Rua da Indústria Nº14

4620-025 Pias, Lousada

Portugal

The re-shipment of the order and the respective costs are responsibility of the client, however, the shipping of the new pair respects the shipping price table applied by Portside.

How to make a refund?

To make a return, you must follow the following steps:

1. Complete the Exchange and Returns Form available within the order or download the document here.
2. Pack the item in its original packaging, duly sealed, along with the Duplicate Invoice and the Returns and Exchanges Form and send it to:

Portside

Rua da Indústria Nº14

4620-025 Pias, Lousada

Portugal

 

The refund of the value of the item will be made within a maximum period of 5 business days from the date of receipt of the item and will be made in accordance with the following payment methods:

  • Paypal if the purchase was made through Paypal;
  • Bank transfer if the purchase was made through IfthenPay.

 

Changes and returns will only be made after receiving the product at the Portside facilities and if it is in the same conditions to which it was shipped.

Exchanges and returns for personalized products

Personalized items aren’t accepted for exchange or return. Personalized products are considered all products in which changes are made to the model requested by the customer, such as: initials set, color change and color, etc.